Refund & dispute policy
Clear rules protecting both businesses and creators from checkout to final approval.
Last updated: 20 October 2026
1. Payment held until approval
Order payments are held by the platform at checkout and released to the creator only after the client approves the delivery.
2. Automatic refund after 24 hours
If a creator declines an order or does not accept within 24 hours of payment, the order expires automatically and the full payment and any redeemed points are returned.
3. Revisions & acceptance criteria
Clients may request revisions within the count included in the creator's offer. Deliveries are evaluated against the service's acceptance criteria and the order brief.
4. Dispute resolution & partial/full refunds
When a dispute is opened, our team reviews the brief, timestamped delivery versions, and order messages, and records an audited decision for release, partial refund, or full refund.