FAQ & contact
Clear answers on pricing, held payments, acceptance criteria, reward points, and Mawthooq licensing.
How do pricing and the platform fee work?
Creators set their price for each service. The platform fee is added on the client's side by plan (10% free, 7% Pro, 5% Account manager) and shown separately on the order summary and invoice. Creators always receive their full price.
When is the creator paid, and what if they don't respond in time?
Payment is held when you place the order and released only after you approve the delivery. Creators have 24 hours to accept an order; if they decline or the window expires, the order cancels and your payment and points are returned automatically.
How do revisions and disputes work?
Every catalog service has explicit acceptance criteria and an agreed revision count. You can request revisions within that limit, and any dispute is resolved against the brief and acceptance criteria.
How do reward points work?
Each point is worth 1 SAR and discounts the platform fee only (up to the full fee). Points never reduce the creator's earnings, and they are returned if an order is cancelled or refunded in full. Points are discount-only and cannot be cashed out or transferred.
When is a Mawthooq licence required?
Sponsored posting on influencer accounts requires a valid Mawthooq licence issued by the General Authority for Media Regulation. Photography, design, and video production that aren't posted from the creator's account do not require it. Drone services need a valid flight permit, and model and talent services are for adults only.
Contact us
For support, questions, or privacy requests, email us at:
support@rawad-ads.com